Frequently asked questions
FAQ
Is the price I see the final price?
Yes. Every price on MixMint is all-inclusive — platform fee and taxes are inside the number. No extra charges appear at checkout.
How do downloads work?
After payment you get a personal, expiring download link served by MixMint itself. Originals are kept in MixMint's private storage, and files always arrive as proper downloads, never in-browser streams.
What if my download fails or expires?
Each purchase includes 3 complete downloads within 7 days of payment. During those 7 days, downloads work only on the device and network you first downloaded on. After 3 downloads, or once the 7 days are over, you can re-download for 50% of the price (the device lock no longer applies). Failed downloads never count. Download Insurance makes re-downloads free.
How do DJs get paid?
15% platform commission (8% for Pro DJs). Earnings land in the DJ wallet and pay out to UPI or bank account above ₹500 with OTP confirmation.
I'm a DJ — where do my files live?
Upload the file directly from the upload page (MP3, WAV, FLAC, AIFF, or a ZIP for album packs). No Google Drive or other links: files go straight into MixMint's private storage.
How do refunds work?
Request from your library with a reason. Eligible cases auto-process; the rest are reviewed with a visible status tracker. See the Refunds page for the full policy.
How do I reach a human?
File a support ticket from the Contact page or message us on Telegram — urgent order/download/payout issues get fastest response there.